Suncloud prides itself on providing exemplary Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.
Full price online orders are eligible to be returned within 30 days of your purchase date provided they are in new, unused condition, and the products have the original packaging. We are unable to offer returns to Pro Program member orders at this time.
You will need your order number and billing zip code to start the online return process. You will need to use our $5.00 printable return shipping label to prevent delays in your refund. The cost of the printable return shipping label will be subtracted from your refund.
You can expect a full refund, with the deduction of your shipping label ($5.00), to your credit card 3 to 5 business days after receiving your return. It may take up to 30 days to be visible on your credit card statement.